Cargo and Passenger Charter

We assist with all aspects of your charter requests and requirements. We will obtain any flight certificates, documentation, and insurance verification required. We handle ADHOC and schedule charters for passenger aircrafts, as well as assist on long term ACMI leasing of passenger and cargo aircrafts. We provide professional charter specialists whose experience and industry knowledge offer reliable advice and ensure your charter is completed to your request. Whether it’s your first time or 50th time booking a passenger or cargo charter, we take care of all the stress.

Airport Supervision Service

The supervision of the ground handling agencies ensures quality customer services in line with the airline's brand identity and policies. We communicate with various stakeholders during flight delays to keep all parties informed and minimize further setbacks. We enforce passenger safety and security standards and investigate the origin of all safety and security breaches. We also manage staff disputes and provide coaching to improve the performance of the ground handling agents and officers.

The below services are provided:

  • Supervision of safety and security checks in the airport on behalf of the airline.
  • Handling of communication with passengers, ground handling agents and cabin crew during delayed flight services.
  • Establishment of service standards for ground handling agents.
  • Enforcement and delivery of expected ground service standards.
  • Oversight of passenger safety and security standards.
  • Handling of complex passenger inquiries during delayed flight services.
  • Identification of areas of improvement for ground services provided.
  • Implementation of policies for ground service operations.
  • Investigation into root causes of breaches in safety and security standards.
  • Management of staff conflicts and complaints.
  • Coaching and feedback to improve team performance.
  • On-the-job training to enhance capabilities of officers.
  • Reporting of unresolved complaint cases to higher management.
  • Verification of ground service report-, document-, statistic-, and invoice-accuracy.

Airline Partner Facilitation Service

We can facilitate partnership between two or more airlines to expand routes, share resources, and establish a seamless travel experience for international passengers and cargo. With our services, passengers can gain access to multiple destinations and more convenient airway connections.

We enable participating airlines to carry out mutually agreed upon commercial policies, coordinate scheduled flights, and provide high quality services and security standards, all whilst maintaining a high degree of financial independence and individual brand identities.

Airline Partner Facilitation Service
Airline Partner Facilitation Service

Onboard Food & Beverage Supply

Ikigai Food & Beverage Supply provides passengers high-end products for purchase on- board. Through our high culinary industry standards, gourmet quality and unique product design, we boast a truly exceptional culinary experience. Customers who don’t have the opportunity to grab a meal at the airport or may be on long-haul flights, especially appreciate the option to purchase high-end products on board.

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